Amendment Date: 25th September 2021
Effective Date: 25th May, 2018
99Games Online Private Ltd., hereinafter referred as “99Games”, “We”, “Us”. We Thank
you for playing our games. Your privacy is most significant to us, and we deem it as
our duty to care for it seriously; therefore, we conduct our business in compliance
with applicable laws on data privacy protection and data security. We hope the
policy outlined below will help you understand what data 99Games may collect, how
99Games uses and safeguards that data and with whom we may share it. We at 99Games
publish games on the iOS, Android, Windows, Facebook Gameroom and Mac platforms,
which include Star Chef, Star Chef 2, Fantastic Chefs, Dhoom:3 The Game, Fan: The
Game, Dream Star, Sultan: The Game, Words Worth etc. 99Games is committed to respect
the privacy of all visitors/users of its Website, mobile applications and other
online products and services (collectively, the "Services").
If you have questions about data protection, or if you have any requests for
resolving issues with your personal data, we encourage you to primarily contact us
through the game so we can reply to you more quickly. If you wish to access, update,
or delete your PII, please reach out to us at email@example.com. We may ask you to
verify your identity before we can act on your request. In some cases, we may have
to keep that information for legitimate business or legal purposes.
If you have questions pertaining to In-App Purchases, requesting a
refund or Reporting a problem and issues regarding to the same in Android platform
you are advised to contact 99Games through game or email within 48hrs of the cause
of action, details refer AUTO RENEWABLE SUBSCRIPTIONS sub header below.
It is contractually necessary to process your username, email, password, cookie data,
IP address, game network IDs, game information and similar information to fulfil our
obligations in the terms of service to provide you with high quality games and a
social game network from ourselves and our partners.
Our Service is global by nature and your data can therefore be transferred to
anywhere in the world. Because different countries may have different data
protection laws than your own country, we take steps to ensure adequate safeguards
are in place to protect your data as explained in this Policy.
to provide and personalize the Service, analyse use, target advertisements and
prevent fraud. You can disable cookies in your browser settings, but some parts of
the Service may then not function properly.
We may also provide you with general links to non-99Games websites. Your use of these
links is subject to the third parties' privacy policies, and you should become
familiar with the third-party sites' privacy policies before using the links.
99Games is not responsible for the privacy practices or the content of those other
We do not knowingly collect or solicit personal data about or direct or target
interest-based advertising to children or knowingly allow such persons to use our
Services. 99Games will not knowingly collect personal data from children without
insisting that they seek prior parental consent if required by applicable law. We
will only use or disclose personal data about a child to the extent permitted by
law, to seek parental consent pursuant to local law and regulations or to protect a
child. The definition of "child" or "children" should take into account applicable
laws as well as national and regional cultural customs.
99Games outlines an auto-renewable subscription as one that allows a user to purchase
dynamic content for a set period of time. Once that set period of time ends, the
subscription renews again for the same amount of time. This continues until the user
cancels the subscription. These subscriptions services allow users to choose their
plan and the frequency of renewal. After the user makes a choice of a subscription,
99Games requests the user to approve it. When the subscription starts, it is
recorded under the user’s ID. Respectively subscription displays the date of renewal
and the term. After listed, cancellation is easy. All a user needs to do is open up
the particular subscription under manage subscription and hit “cancel subscription”.
In case of any queries relating to the requesting a refund or Reporting a
problem relating to auto renewable subscriptions in Android platform, he is being
strictly advised to contact 99Games within 48hours of the issue/query, delaying to
which the user may be refunded with only in-game virtual items not the money/amount.
For further more details, explanation and clarity on the same the user is
advised to refer https://support.google.com/googleplay/answer/2479637
We may use your data as required or permitted by any applicable law. As a specific
example, if you live in the European Union, this would include for the purpose of
providing VAT invoices where we are required to do so by law or where requested by
Any complaints or request or concerns with regards to use, processing or disclosure
of information provided by you or breach of these terms may be taken up with the
designated grievance redressal officer as mentioned below via post or by sending an
email to firstname.lastname@example.org
Any complaints, abuse or concerns with regards to content and or comment or breach of
these terms shall be immediately informed to the designated Grievance Officer as
mentioned below via in writing or through email signed with the electronic signature
Name: Manish K Salian
99Games Online Private Limited,
217, N.H.66, Santhekatte,
Udupi – 576 105
Phone: +91 820 2583800
99Games request you to please provide the following information in your complaint:
a) Identification of the information provided by you.
b) Clear statement as to whether the information is personal information or
sensitive personal information.
c) Your address, telephone number or e-mail address.
d) A statement that you have a good-faith belief that use of the information has
been processed incorrectly or disclosed without authorization.
e) A statement, that the information in the notice is accurate, and that you are
authorized to act on behalf of the owner of the right that is allegedly infringed.
99Games may reach out to you to confirm or discuss certain details about your
complaint and issues raised, 99Games shall not be responsible for any communication,
if addressed, to any non-designated person in this regard.
99Games may update this policy from time to time, so please review it frequently.
We'll notify you of material changes via a notice on our home page (www.99games.in).
Your continued use of our products means you accept the changes. Once you accept
this policy, we will not enforce future changes we deem in good faith to be material
absent your express agreement to the changed terms.